15 DAY FREE RETURN POLICY.
If you are not satisfied with your VANCA on-line purchase you may return the goods within 15 days of the original purchase date.
o Product must be returned unused in it’s original packaging.
o You will be given an equivalent amount of money in the form of voucher or a product. ( No refund of money)
o Customers returning product not in the original condition may be subject to a re-stocking fee of up to 50% of the total amount of the original purchase price.
+Any Product sell under SUPER SALE or EOSS Category with Heavy Discount follow No Return, No Exchange Policy. And if anyone want to Exchange product due to Size Issue then He/She have to bear both sides Shipping charges.
RETURN CLAIM PROCEDURE
To return a purchase please follow the steps below
1. Sign in to your account, click on the “view my orders” button and select the order you would like to return.
2. Complete the online form and print one copy to include in the box with your VANCA product in it’s original packaging.
3. Pack product in suitable packaging to ensure it is not damage in shipping. Ship the package using a traceable source (i.e. DTDC, Blue dart, Aramax). VANCA is not responsible for products lost or damaged in shipping.
you have to return the garment at the below mentioned address:
The Vanca Fashions Pvt. Ltd. Warehouse,
14/3 Milestone, Old Havels compound,
4. Courier charges will be refunded in coupon form.
RESALE USED GARMENTS TO VANCA
Do refer our detail guideline given at how to sell back used garments, follow the link https://thevanca.com/resale/